Shipping & Returns


Shipping & Returns

Shipping Policy
You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the world using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipmentís destination.
Items in stock will typically ship out in 2-3 business days.

a. Shipping Charges
Our shipping charges are determined by the weight of your order and shipping method selected, excluding applicable sales tax. Dutch order are† send via a so called 'pakketzegel' (packet postal stamp) ad 6 euro.

b. International Orders

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

2. Return and Exchange Policy & Cancellations
Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange.

Refunds for items returned within 15 days of the purchase date will be credited in the full amount (excluding shipping charges) and the same form as the original payment type. Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
Before returning package you need to contact Citrotoys.

Please mail your package in a prepaid, insured, traceable method to the address below.

If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled. However, you can return the item for a refund. See our Return policy.


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