Conditions of Use

1. This site ("the site") is owned by Citrotoys, Weissebruchstraat 6, Amsterdam (referred to in these conditions as "we" and "us".) The terms, covenants, conditions and provisions below (the 'Terms and Conditions') constitute an agreement between you, the user, and us, and sets out the conditions upon which you may access the information, products, materials and services available through the Site.

2. Money is not deducted from your debit/credit card until order is processed.

3. Goods are subject to availability.In the event that we are unable to supply the goods, we will inform you of this as soon as possible.

All customers have the legal right to cancel the contract/order. In order to cancel you must inform us within a period of 7 days starting on the day after the goods are received by you. In case of cancellation, we will return the payment to you within 30 days of the cancellation. If the goods have been despatched to you, prior to cancellation, you should return the goods to us at your cost. On receipt of the returned goods,
Citrotoys will give you a full refund of the amount paid for the goods (but not the postage). Our policy is to give customer satisfaction - so if you have any problems please contact us and we will do whatever we can to help you.
When returning goods please mark 'Returned Goods' on outside of package.

5. Acceptance of Terms and Conditions as binding
By accessing, viewing, or using the information, products, materials or services available on or through this Site, you indicate that you understand and intend these Terms and Conditions to be the legal equivalent of a signed, written document and equally binding and that you accept such Terms and Conditions and agree to be legally bound by them.

6. Changes to the Terms and Conditions
We reserve the right to change any of the Terms and Conditions (whether contained in these Terms and Conditions or in any other Terms and Conditions contained on any of the pages of the Site) at any time. It is your responsibility to visit the Terms and Conditions of the Site on a regular basis to ascertain whether any amendments to these Terms and Conditions or to any of the other Terms and Conditions on areas of the Site have been made. If you do not agree to such an amendment, you should immediately cease to use the Site.

7. Privacy
Any information supported by you whether of a personal or business nature, will be treated as being supplied in confidence. We will collect and store information supplied for our own use and for purposes connected with your instructions or enquiries. We may contact you from time to time in connection with our services.

We will not (except for exceptional circumstances, such as if it were to become illegal for us to refuse to make disclosure) disclose the information to third parties without your permission.

8. Copying
You may view the site and you are welcome to print hard copies of material on it for your personal, non-commercial use. All other copying whether in electronic, hard copy or other format is prohibited and all other rights reserved.

9. Disclaimer of Liability
We give no warranties in respect of the Site. Without limiting the generality of the foregoing we do not warrant the Site available on or any material downloaded from it will be free from viruses or defects, nor do we warrant that any material or information contained on this Site will be true, accurate or complete. Except to the extent otherwise provided in these terms and conditions any warranties which would otherwise be implied by law as to quality, fitness for purpose or as to skill and care are hereby excluded. Neither we nor our partners and employees will be liable to you, whether for negligence, breach of contract, misrepresentation or otherwise, for any direct, indirect or consequential damage (including, without limitation, loss of profit, goodwill, business opportunity or anticipated savings), suffered by you as a result of your use of the Site or any information, materials or services provided on or through it or downloaded from it, or your inability to use the Site, or any error in the provision of the Site or any computer virus transmitted through the Site.

10. Your responsibility
Save in relation to any information or software at any site linked to the Site , we have exercised reasonable care in compiling all information provided at this Site and free from any defects and viruses. It is your responsibility, however, always to verify any information that you may obtain on the site with independent authorities before acting on it.

11. Other terms and conditions
There are other Terms and Conditions applying to particular areas of the Site which relate to your use of such areas, all of which will, together with these Terms and Conditions, govern your use of the Site and of its associated information, products, materials and services.

12. Law and jurisdiction
Terms and Conditions and any matter relating to the Site shall be governed by and construed in accordance with Dutch law and any disputes arising shall be subject to the exclusive jurisdiction of the Dutch Courts.

13. Copyright
The content of the Site (excluding proprietary intellectual property, material trademarks and copyright relating to internet catalogues and catalogue production) remains the property of Citrotoys and is thus copyrighted with all rights reserved. Replication, publication and/or distribution of any or all of the contents of the Site are prohibited. You may save, download or print out individual selections for your own personal information. Exploitation of the Site for commercial gain or advantage is strictly forbidden.

14. From time to time parcels go missing, once the parcels are handed over to a transporter† it is their responsibility.If a parcel goes missing, we will send you the original certificate of posting so you can make a claim.

Copyright © 2024 Citrotoys.